Frequently Asked Questions
We accept cash, credit, and debit. Checks will not be accepted.
No, all tickets, with the exception of the Spend the night package, can be purchased either online, or on-site at our ticket booth. Usually, wait times will be reduced by purchasing online.
Yes, if you have unused events on your tickets, you can come back on a different night any time during this season.
When onsite, you must go to one of the Quickpass / Online ticket windows with your order number and ID and they will give you hard copy tickets. Tickets will not be mailed to you.
No, we have removed the requirement to select a specific date and time for ticketing.
Quickpass tickets allow you to skip all of the general admission lines and go to the much shorter quickpass lines instead. Just look for the Quickpass signs to know where to go.
We recommend coming to our location and looking at the admission lines. If it’s busy, you can decide to upgrade or purchase Quickpass tickets, otherwise, just get general admission tickets. Typically, if you are going through multiple events, the Quickpass option can be a great one for those that don’t like waiting in general admission lines.
Yes, you can upgrade your tickets at any time. Just proceed to the Quickpass ticket window and they help you out.
Yes, we offer group rates for groups of more than 20. Prices are typically $5 less than posted as long as one person pays for the entire group, but can vary based on the time, date, and ticket type you purchase. Fill out the e-mail form on this page for more information.
General Questions
No, we close the ticket booth at the posted hours, but the haunted houses close when the line ends. Just note that there may be situations on slow nights that everything closes at the posted time and you may be refused entry, so be sure to come at least 60 minutes prior to closing time to ensure entry if you are going through multiple haunted houses.
You can purchase tickets both online and onsite and we accept cash, credit, or debit cards.
Yes! We have some covered waiting for those in lines for the haunted houses, and we also give out FREE ponchos to all guests to keep you dry while you wait!
Yes, the haunted houses close when the line ends. There may be situations on slow nights that you may be refused entry–so typically try to come at least 30 minutes before closing time to be sure you’ll get in.
Typically the shortest lines are at the beginning of the night. If you plan on going through multiple events, be sure to arrive no later than 60 prior to close to ensure you can make it through. Also, the lines are typically shortest during the first couple (or last) weekends. Friday’s are usually less busy than Saturdays and the busiest weekends are the 2nd and 3rd weekends of October.
Yes, it’s scary. We don’t recommend our haunted houses as a starter haunted house unless the kids understand what they are going through. If the kids are under 12 they can go through with an adult. Keep in mind, being scared is the fun part, but it’s important to understand that you WILL be scared and startled here by loud noises, dark areas, characters coming from all angles, strange sounds, cramped places, and many other unnerving situations…
Yes, Quickpass tickets are available even if people have already purchased their ticket. Just go to the tickets window or souvenir shop for the upgrade and then use the ticket to skip all general admission lines!
Yes, we use all of these items, as well as loud noises as you come through our place. If you feel that any of these will affect you in adverse ways, please do NOT come through our place.
No, please wait and visit us next season. Although it’d make good PR, we’d hate to have to deliver a baby inside the haunted house, and of course want to make sure that nothing happens to your unborn child.
Wear shoes that you can comfortably stand and walk in. No open toed shoes or heels. It’s a big place, and it’s nice to have your feet on the ground at all times! Also, with all the actors and sets that are bloody and ready for you, make sure that you’re not wearing your favorite clothes and you wouldn’t be devastated to get a stain on them. It’s unlikely, but it can happen.
No, unfortunately the dark environment requires people to be able to navigate through areas and passages that you need full mobility to go through so if you have any of the listed conditions or aren’t in good health, please do NOT come through.
We’re always looking for great people but you must be at least 17. Apply online at our HIRING PAGE.
Blackout nights are awesome! The scenic lights in Hysteria Haunted house are turned off and groups go through the house with only an LED candle in pure darkness! The feeling of the haunted house changes as you are attacked from multiple angles as our characters roam throughout. See schedule for blackout nights, but they are typically the last weekend we are open for the season.